Shipping policy

At Backstreet Wine, we offer shipping of our products to customers within Hong Kong. Please read our shipping policy carefully before placing your order.

1. Shipping Fees: We charge a flat rate of HKD200 for all types of product shipments within Hong Kong, except for orders shipped to remote areas. Orders shipped to remote areas may be subject to an additional transportation charge, which will be communicated to you at the time of purchase.

2. Shipping Times: We strive to process and ship all orders within 2 business days. Shipping times may vary depending on your location and shipping carrier. You will receive a shipping confirmation email with a tracking number once your order has been shipped.

3. Delivery: Delivery times may vary depending on your location and shipping carrier. We are not responsible for any delays or issues that arise during shipping. If you have any questions or concerns about your delivery, please contact us at patrick@backstreetwine.com.

4. International Shipping: We currently do not offer international shipping.

5. Returns: Unfortunately, we do not offer refunds for any products purchased from our store. This includes items that are defective, damaged, or do not meet your expectations. All sales are final.

6. Changes to Shipping Policy: We may update this shipping policy from time to time. Any changes will be posted on our website and will be effective immediately upon posting.

Thank you for choosing Backstreet Wine! Please note that we do not provide pick-up services at our physical store. All orders must be shipped via our flat rate shipping fee of HKD200.